WE ONLY PROVIDE TOP QUALITY HAIR EXTENSIONS WE MAKE SURE ALL HAIR IS REVIEWED BEFORE BE SHIPPED SO ALL SALES ARE FINAL! NO REFUNDS OR EXCHANGES WILL BE ALLOWED. Please note that the hair is 100% virgin hair and color may vary, but we will do our very best to match accordingly. Products ship within 4-7 business days from your order date. During Major Sales and Promotions, orders may take up to 7 business days for orders to process. Processing times for wigs can take up to 25 business days. During major holidays, processing times for wigs can take up 35 business days. Orders are not processed on weekends and/or major holidays. PLEASE WAIT UNTIL YOU GET A SHIPPING CONFORMATION BEFORE YOU BOOK A HAIR APPOINTMENT, BELLA LARAYE HAIR IS NOT RESPONSIBLE FOR ANY HAIR CANCELLATION FEES.